HOW TO CONTACT THE REAL AWAKENING

Email: info@therealawakening.com

This inbox exists for logistics, orders, and returns.

Messages are handled within 24 hours.

DO YOU SHIP WORLDWIDE?

Yes.

Orders ship internationally.

WHERE DO YOU SHIP FROM?

All orders ship from our warehouse in Hong Kong.

CAN I CHANGE OR CANCEL MY ORDER?

Orders are processed quickly.

If you need to change or cancel an order,

you must contact us within 12 hours of placing it.

Requests made after this window cannot be accepted.

Once received, the item may still be returned

under our 30-day return policy.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept:

• Visa

• Mastercard

• American Express

• PayPal

All payments are processed securely.

WHEN IS MY ORDER PROCESSED?

Orders are processed Monday through Friday.

Processing time is 1–3 business days from the order date.

Orders ship the business day after processing.

We do not ship on weekends or public holidays.

During peak periods or holidays, processing may take slightly longer.

HOW LONG DOES DELIVERY TAKE?

Orders typically arrive within 2–4 weeks after shipping.

This timeframe accounts for international transit.

WHAT IF MY ORDER DOESN’T ARRIVE?

If your order has not arrived within 30 days of shipping,

you are eligible for a full refund.

Contact info@therealawakening.com and it will be handled.

WILL I BE CHARGED CUSTOMS OR TAXES?

Prices on this site are listed in US Dollars and are tax-free.

Depending on your country,

customs duties or import taxes may be charged upon delivery.

These fees are determined by your local customs authority

and are the responsibility of the recipient.

We are not responsible for delays caused by customs processing.

For details, contact your local customs office.

HOW DO I RETURN AN ITEM?

Email info@therealawakening.com.

Returns are accepted within 30 days of delivery.

WHAT IF MY ITEM ARRIVES DAMAGED, INCORRECT, OR INCOMPLETE?

If your order arrives damaged, incorrect, or missing items,

contact us immediately at info@therealawakening.com.

Include:

• Your order number

• Clear photos of the issue

We’ll resolve it as quickly as possible.

WHEN WILL I RECEIVE MY REFUND?

Refunds are issued to the original payment method.

If paid by card,

refunds typically appear within 7–10 business days

after the return is received or the cancellation is approved.

If you don’t see the refund immediately,

contact your card-issuing bank for posting timelines.

FINAL NOTE

This FAQ exists to handle logistics.

It does not change the standard.

Returns are simple.

Decisions are not.